Refund policy
Refund & Digital Products Policy
Mindful Focus Co.
Digital Products
All products sold by Mindful Focus Co., including Focus Reset — The ADHD Daily Life Toolkit, are digital products delivered electronically. No physical items will be shipped.
Right of Withdrawal
For customers in the European Union, a statutory 14-day right of withdrawal generally applies to online purchases.
For digital content supplied immediately, this right may be lost once digital delivery has begun, provided that the customer has given their prior express consent, acknowledged the loss of the right of withdrawal, and received the legally required confirmation.
Where these requirements have not been met, applicable statutory withdrawal rights remain unaffected.
Refunds and Purchase Issues
We are committed to providing digital products that match their descriptions and are accessible to our customers.
Please contact us if:
-
You have accidentally placed a duplicate order.
-
You have received the wrong product or files are missing.
-
Your download link is not working.
-
A purchased file is corrupted or cannot be opened.
-
Your purchase does not conform to its description.
We will review your request and work towards an appropriate solution, which may include restoring access, replacing or correcting files, or issuing a refund where required by applicable law or otherwise appropriate.
Your Consumer Rights
Nothing in this policy limits or excludes any mandatory consumer rights or legal remedies available under applicable law.
Contact Us
If you have a question or experience an issue with your order, please contact us at:
Please include your order number and a brief description of the issue so we can assist you.
Mindful Focus Co.